Event Help Guide > FAQs

Frequently asked questions
The webcast URL in the confirmation email doesn't work.
The URL to enter the webcast may have wrapped in your email program thus, truncating the URL into two sections. Check to see that the URL has not been broken, or is missing characters. You may need to cut and paste the full URL into the address field of your Web Browser.

Here is an example of a URL that has been truncated.
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Can I access the event from a different computer than the one I registered from?
If you have already registered for the event, you can access the event regardless of the computer you initially registered from by entering your e-mail address in the returning registrant portion of the event registration page.

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I received a message that the event has ended.
You may see this message due to following reason: Return to Event Help
I receive an "HTTP not found" error message.
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Webcast started but I do not hear anything.
This may happend because of some of the browser restrictions. Recently some browser have started moving to "click-to-play" model. If audio does not play please do following steps Return to Event Help
The media player automatically stops or it continually stops and rebuffers
Network congestion can occur at any time due to the following problems: To alleviate network congestion, you may want to consider the following: To alleviate these problems, consider reducing the amount of applications you have running. If you are accessing an on-demand event, try accessing the presentation at a later time when network congestion may have lessened.

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I can access the event, but I cannot view the slides or the slides are not flipping.
Try refreshing the presentation by either hitting F5 on your keyboard or closing out and relaunching the presentation.

If you have joined a event, which has already started, please wait a few moments. The slides are either synchronized with the event and will flip with the next timed marker in the presentation or are user-controlled and can be flipped using controls located below the slides.

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My computer crashes when I try to access the event
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The video is choppy
Video may be received in a choppy format due to network congestion. Please refer to FAQ "The media player automatically stops or it continually stops and rebuffers" for reference on network congestion.

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