Solving the Problem of Securing Patient Payment in the Emergency Department

Now Available On-Demand!

Hospitals uniformly struggle with securing patient payment, particularly in the Emergency Department. On average most hospitals incur about 45% of their patient revenue losses in the ED. EMTALA regulations further inhibit efforts to engage patients about money before treatment and physical workflows allow patients to leave the facility after treatment without rechecking at registration.  

VestaCare brings a fresh approach to solving this problem by securing 100% of enrolled patient’s known and unknown liability, while enabling the majority of patients to afford their care.  

Among other things, attendees will learn:

  • The role (or actually, non-role) of classical estimating tools in the ED
  • How to engage patients regarding their financial liability without infringing on EMTALA rules
  • Solutions for securing patient payment when patients arrive at the ED without a form of payment
  • Actual success stories of securing 100% of patient’s liability while at the ED 

Date: On-Demand!

Time: On-Demand!

Featuring: Tom Brekka, CEO, VestaCare, Inc.; Ray Chase, VP of National Accounts, VestaCare, Inc.; Chris Collins, Hospital Patient Payment Consultant and Senior Financial Counselor, ED, Wayne Memorial Hospital

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**Please note that there is no dial-in option for attendees. The webcast audio will be heard through your computer's speakers. If the audio is still not loud enough for you, headphones are recommended**


Tom Brekka, CEO, VestaCare

Tom Brekka has thirty years’ experience leading and managing high tech companies serving the healthcare industry.  He has raised a combined $45 million in private and corporate investment capital across those companies. Having founded VestaCare in 1999, Mr. Brekka leads the business development and product innovation planning for the Company.   Mr. Brekka spearheaded the launch of VestaCare’s newest product, “VestaPay”, which is a Patient Payment Management solution helping hospitals avoid losses due to the major shift in revenue from Payor to Patients and to enable patients to better afford their healthcare. 

Ray Chase, VP of National Accounts, VestaCare

Ray has over 25 years of revenue cycle experience and is a recognized subject matter expert. He comes to VestaCare after his recent engagement with Catholic Health Initiatives (CHI).   At CHI Ray served as the VP of Revenue Cycle where he had operational oversight over 9 of the 16 hospitals in the Texas Division of CHI.  Prior to CHI, Ray managed the Revenue Cycle functions for three years at the Seha’s Al Ain hospital in Abu Dhabi.  Ray led this hospital to become the best financially performing facility of all hospitals in the city of Ai Ain.

Chris Collins, Professional Hospital Patient Workflow Consultant and Patient Financial Counselor, ED, Wayne Memorial Hospital

Chris works with the VestaPay Services at Wayne Memorial Hospital in Honesdale, Pennsylvania. Chris is on the front lines each day assisting registration staff with setting patients up on one of the many VestaPay payment options, working with the ED staff in securing patients under VestaPay before they leave the ED, training staff on the software, developing new procedures for maximizing the number of patients enrolled in VestaPay and producing and reviewing financial and staff performance reports with WMH management.