Event Help Guide > FAQs
Frequently asked questions
The webcast URL in the confirmation email doesn't work.
The URL to enter the webcast may have wrapped in your email program thus, truncating the URL into two sections. Check to see that the URL has not been broken, or is missing characters. You may need to cut and paste the full URL into the address field of your Web Browser.
Here is an example of a URL that has been truncated.
http:///cli
ents/help
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Can I access the event from a different computer than the one I registered from?
If you have already registered for the event, you can access the event regardless of the computer you initially registered from by entering your e-mail address in the returning registrant portion of the event registration page.
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I received a message that the event has ended.
You may see this message due to following reason:
- The event you are trying to access has concluded but the on-demand version is not yet available. Please check back 24 hours after the conclusion of the original event to access the on-demand version.
- The event may no longer be available.
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I receive an "HTTP not found" error message.
- 128-bit Encryption is required for your operating system and browser.
- To determine if your browser has 128-bit encryption, go to the "Help" feature at the top of the browser window then, click on the "About" selection from the drop-down menu. The parameter you need to verify is titled "Cipher Strength" for Internet Explorer.
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Webcast started but I do not hear anything.
This may happend because of some of the browser restrictions. Recently some browser have started moving to "click-to-play" model. If audio does not play please do following steps
- Please make sure the speakers are not on mute.
- You are connected to the internet and there are no restrictions on your connection that block audio/video streaming.
- Network congestion may slow down your internet.
- Your browser is restricting audio/video content. In such case please please go to browser settings and allow audio/video for www.elasticwebcast.com
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The media player automatically stops or it continually stops and rebuffers
Network congestion can occur at any time due to the following problems:
- If you are connecting to the Internet through a slow connection, or over a congested wi-fi or cellular (mobile) network.
- You are trying to access an event during peak Internet traffic hours.
- If you are connecting to the Internet from a mobile device.
- There is heavy traffic on your company network.
To alleviate network congestion, you may want to consider the following:
- Upgrading to a faster connection
- Minimize the amount of applications you are running while accessing the event
- Try accessing the event during an off-peak Internet traffic period.
To alleviate these problems, consider reducing the amount of applications you have running. If you are accessing an on-demand event, try accessing the presentation at a later time when network congestion may have lessened.
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I can access the event, but I cannot view the slides or the slides are not flipping.
Try refreshing the presentation by either hitting F5 on your keyboard or closing out and relaunching the presentation.
If you have joined a event, which has already started, please wait a few moments. The slides are either synchronized with the event and will flip with the next timed marker in the presentation or are user-controlled and can be flipped using controls located below the slides.
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My computer crashes when I try to access the event
- Verify that your settings meet the minimum event requirements.
- Try clearing your browser's cache and restart the event.
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