Event Help Guide

If you are experiencing problems viewing or listening to an event, please review the following minimum requirements and frequently asked questions.

Minimum Requirements

Supported System Configurations

Internet Browsers

Internet Connection

Fix Audio Issues

Test Your System

Click here to test your system if it meets the minimum requirements

FAQs

The webcast URL in the confirmation email didn't work

Can I access the event from a different computer than the one I registered from?

I received a message that the event has ended.

I receive an "HTTP not found" error message

Webcast started but I do not hear anything.

The media player automatically stops or it continually stops and rebuffers

I can access the event, but I cannot view the slides or the slides are not flipping

My computer crashes when I try to access the event

I can see the video but I can't hear anything (or the sound is very faint or choppy)

The video is choppy